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Below you will find answers to the questions we get asked the most by our customers. You may also be interested in our range of How-to-guides. If you can’t find the answer you need here, please visit the Help Center.

User Set-Up

Driver Behaviour

Vehicle Recording / Footage

  • How do I access recorded footage?

    The recorded footage is stored on the local hard drive in your vehicle. You can access your recorded footage when your vehicle is online through the CameraMatics Suite via your web browser or through the CameraMatics Manager App.

  • Why can't I retrieve my footage?

    If a vehicle is offline, you are unable to retrieve/stream footage. The footage is stored in the storage media in the vehicle, not in the cloud. Please ensure the vehicle is online to view the required footage.

  • Do I have access to unlimited downloads?

    Each vehicle has a monthly data allowance which is pooled across your fleet. Data usage is affected by streaming and downloading footage. Tracking your vehicles does not dip into your data usage.

  • How can I access specific footage?

    In the event of an incident, use tracking and accident reporting to pinpoint the exact time and location of the footage you need to download.

  • How can I be alerted on specific movement of my vehicles?

    Our platform offers the Geofencing functionality. This means you can set up multiple geofence areas so you are alerted when vehicles enter or exit specific areas.

  • How can I monitor my fleet in real-time?

    On the CameraMatics portal, fleet status is viewed through the CameraMatics Dashboard where you can immediately see whether your vehicles are parked up, online, idling and offline. The Dashboard also highlights whether there are any issues with your fleet.

  • How can I access specific incidents?

    If a specific incident has occurred which requires you to download footage, we recommend using the tracking and speaking to the driver involved in the incident to collect as much information as possible (who, where, which side of the vehicle incident occurred on, time, location, specific information of landmarks, junctions etc.). This enables you to efficiently obtain the key piece of footage.

    A driver submitting an Accident Report via the Driver App allows the Fleet Manager to pinpoint the video footage with ease.

    To retrieve footage, the vehicle must be online (ignition on).

  • How long does my camera keep recordings for?

    Depending on the memory purchased for your device, memory can be stored for approximately 2 weeks. You can download footage to your own computer to keep forever.

  • What is the suggested storage required for my vehicle?

    The matrix below provides a suggested duration of storage based on the number of cameras you have installed in your vehicle. This also depends on the frequency of use of your vehicle.

     

    128GB

    1TB HDD

    2TB HDD

    4TB HDD

    # Cameras

    (Total Storage Hours)

    (Total Storage Hours)

    (Total Storage Hours)

    (Total Storage Hours)

    1

    133

    1042

     

     

    2

    67

    521

     

     

    3

    44

    347

     

     

    4

    33

    260

     

     

    5

    27

    208

     

     

    6

     

     

    347

     

    7

     

     

    298

     

    8

     

     

    260

     

    9

     

     

    231

     

    10

     

     

     

    417

    11

     

     

     

    379

    12

     

     

     

    347

    13

     

     

     

    321

    14

     

     

     

    298

    15

     

     

     

    278

    16

     

     

     

    260

    * Vehicle timeout needs to be taken into consideration when calculating operating hours for storage.

Vehicle Grouping

Checklists

  • How do driver assignments for checklists work?

    Once a driver is assigned to a vehicle, the system automatically assigns a checklist for the current and following day. Depending on the nature of the fleet, driver assignments can be managed manually or automated.


    This is important to mitigate against overdue checklists being generated within the system.

  • Can I edit submitted checklists?

    No, once a checklist is submitted, this is not editable as it is a matter of record. Checklists cannot be deleted.

Issues viewing Map View

  • Troubleshooting

    My map view is not working. How can I fix this?

     

    • Please ensure you are using Google Chrome, and this is up to date. You can also clear the cache. To clear the cache, please follow the instructions below:  
    • On the CameraMatics portal page, press Ctrl+H
    • Select ‘Clear browsing data’ from the selection on the left of the page
    • Several items will be selected already, which is fine. Just make sure your ‘Passwords and other sign-in data’ is not ticked
    • Press ‘Clear Data’. This step can take a few minutes, depending on how full the cache is
    • Once it has finished, refresh the CameraMatics page and retry the tracking