FAQs

GPS fleet tracking is a technology that allows fleet managers to track the location of their vehicles in real-time. By using GPS technology, the system can track the location of the vehicles, their speed, and direction of travel. GPS tracking also allows fleet managers to monitor driver behavior, such as excessive speeding or harsh braking, and optimize routes to reduce fuel consumption and improve overall efficiency

• Real-Time Location Tracking: With GPS tracking, fleet managers can monitor the location of their vehicles in real-time. This can help improve dispatching, optimize routes, and ensure that drivers are staying on schedule. 
• Improved Driver Safety: By monitoring driver behavior, such as speeding or harsh braking, fleet managers can identify and address issues that may be putting drivers at risk. This can help reduce accidents and improve overall driver safety.
• Evidence in Case of Accidents: A dash cam with GPS tracking can provide valuable evidence in case of accidents or other incidents. This can help protect drivers and the company from false claims or legal disputes.
• Reduced Fuel Consumption: By optimizing routes and monitoring driver behavior, fleet managers can reduce fuel consumption and improve overall efficiency. This can result in significant cost savings for the company.  
• Improved Customer Service: With GPS tracking, fleet managers can provide customers with accurate, up-to-date information about the location of their deliveries. This can help improve customer satisfaction and loyalty.  

• Video Quality: The video quality of the dash cam is crucial, as it will determine the clarity and detail of any footage recorded. Look for a dash cam that records in high-definition (HD) or better.
• GPS Accuracy: The accuracy of the GPS tracking is also critical. Look for a dash cam that uses high-quality GPS technology to ensure that the location data is accurate and up to date.    
• Storage Capacity: Pick a supplier that is not just a dash cam reseller, but rather a provider that has an integrated system with video storage capabilities. Storage should allow recordings of several hours of footage. Look for a video telematics provider that supports large-capacity memory cards or has built-in storage.
• Durability: Dash cams with GPS tracking are often exposed to harsh environments, so it is important to choose a model that is built to withstand the rigors of daily use. 
• Ease of Use: Look for a dash cam with GPS tracking that is easy to install and use. Ideally, the dash cam should have intuitive controls and an easy-to-read display.  

It depends on the specific camera and its settings. Some cameras are designed to record constantly, while others only start recording when they detect a sudden impact or other incident.

Some dash cameras have a parking mode that can activate when the vehicle is parked. This mode can help drivers protect their trucks from theft, vandalism, or other criminal activity.

Here are some of the most popular types of dash cameras used by truckers: 

• AI Pedestrian Detection Camera: The vehicle safety camera installed on trucks can detect pedestrians and vehicles from the front, side, and rear alerting drivers automatically in real time to road hazards and widening their field of vision. 
• AI Dash Cam: AI Dash Cam simultaneously captures and processes vibrant HD video footage of the driver and the prevailing road conditions and can alert drivers of fatigue, distractions, and road hazards. 
• Internal Anti-Tamper Camera: Interior cameras are mounted inside the vehicle or trailer to keep passengers safe or monitor cargo security to reduce cargo theft. Truck fleets often use these cameras to ensure safety. 
• External Moulded Commercial Vehicle Cameras: Exterior cameras are mounted outside the vehicle to capture a 360° view of the surroundings. Many trucking fleets deploy exterior cameras after road incidents, video footage from exterior cameras can be used to exonerate drivers from sideswiping damage caused by other vehicles.
• Side Scan and Corner Scan Collision Warning Sensors: Proximity sensors fitted to near side corner and near side blind spots detect pedestrians, cyclists and objects and alert the driver to risk of collision and damage to the vehicle whilst manoeuvring, turning, and reversing.
• External Heavy Duty Rearview Camera: Rearview cameras are mounted on the outside rear of the vehicle that records the road behind. Paired with our in-cab monitor, they show objects or dangers when driving in reverse and provide evidence in case of a rear-end accident. 
• HD Digital Colour In-cab Monitor: A combination of mounted HD-quality vehicle CCTV cameras and sensors with AI technology give drivers 360-degree visibility around the vehicle via an in-cab monitor, alerting them early to vulnerable road users and other road hazards they might not see ordinarily. 

G sensor driving events inform you of any incidents that may take place, e.g. harsh braking. This will then provide you with auto uploaded footage and details of the specific events.

Yes, drivers can submit receipts, enter details of the fuel purchase, and log a photo of the odometer.

Any issues with hardware can be found on the main dashboard page, under the ‘hardware status report’.

If a hardware issue occurs, email the issue to [email protected] and our dedicated Technical Support team will investigate the issue for you.

We analyse each issue on a case-by-case basis. We will always try and resolve issues remotely in the first instance, if it cannot be resolved remotely an Engineer may need to be sent to look at your vehicle.

An offline issue will only appear if your vehicle has not logged any activity for 7+ days. If the vehicle is genuinely not parked up, please contact [email protected]

If a specific incident has occurred which requires you to download footage, we recommend using the tracking and speaking to the driver involved in the incident to collect as much information as possible (who, where, which side of the vehicle incident occurred on, time, location, specific information of landmarks, junctions etc.). This enables you to efficiently obtain the key piece of footage.

A driver submitting an Accident Report via the Driver App allows the Fleet Manager to pinpoint the video footage with ease.

To retrieve footage, vehicle must be online (ignition on).

The matrix below provides a suggested duration of storage based on the number of cameras you have installed in your vehicle. This also depends on the frequency of use of your vehicle.

Yes. You can create vehicle groups and drag and drop your vehicles (by registration) into the specific groups.

• Full fleet tracking
• Live Camera viewing
• Recorded video in the event of an incident.

If you wish to change the visibility of your fleet and move vehicles between Depots, please email your request to [email protected] and our Technical Support team will assist you.

No, once a checklist is submitted, this is not editable as it is a matter of record. Checklists cannot be deleted.

My map view is not working. How can I fix this?

• Please ensure you are using Google Chrome, and this is up to date. You can also clear the cache. To clear the cache, please follow the instructions below:
• On the CameraMatics portal page, press Ctrl+H
• Select ‘Clear browsing data’ from the selection on the left of the page
• Several items will be selected already, which is fine. Just make sure your ‘Passwords and other sign-in data’ is not ticked
• Press ‘Clear Data’. This step can take a few minutes, depending on how full the cache is
• Once it has finished, refresh the CameraMatics page and retry the tracking