Stonie’s Auto & Towing

In the heart of Franklin, Kentucky, just a few miles off Interstate 65, Stonie’s Auto & Towing has been a trusted name in roadside assistance and vehicle repair for many a year.

Founded and run by husband-and-wife team Mike and Deanna Stone, the business has grown from a single location to three – serving Franklin, KY; Cross Plains, TN; and Bowling Green, KY.

Their fleet of Freightliners, Peterbilt’s, Macks, and Fords, operates 24/7, offering emergency towing services and full-service automotive repair.

What sets Stonie’s apart isn’t just the range of services or their round-the-clock coverage – it’s their ethos: honest, courteous, professional, and prompt.

These values are evident in every interaction, from the dispatcher’s call to the technician’s repair work. Their team is known for going above and beyond, ensuring that every customer feels supported and safe.

One of the ongoing challenges for Mike and Deanna is building a team that matches their high standards of care and professionalism.

“It’s not just about driving a truck, it’s about being there for people when they’re having a tough day.”

That mindset is essential in their line of work, where customers are often in vulnerable situations.

Whether it’s a family stranded on the interstate or someone dealing with an unexpected breakdown, every call is an opportunity to make a difference. Mike and Deanna are focused on hiring people who understand just how important that is.

Mike recalls a recent recovery that perfectly reflects Stonie’s values:

“A lady broke down while she was traveling. Our dispatcher worked to pinpoint her location for pickup. She wasn’t sure where to take the vehicle for repairs, so she chose to bring it to our auto repair facility. When our driver arrived, she was in a ditch and missing a wheel. He carefully loaded the vehicle without causing any further damage and took her to a local hotel. The next morning, our mechanic began working on the vehicle and had it fully repaired by midday. Since there are no Ubers in our small town, our tow truck picked her up and brought her back to the shop. She was soon on her way, with her vehicle fixed and no further issues.”

Delivering exceptional service is at the core of everything Stonie’s Auto & Towing does — and that starts with giving every team member the tools and support they need to work safely, efficiently, and to the highest professional standard.

To help achieve this, Stonie’s partnered with CameraMatics, installing our GeniePro dashcam system — complete with two additional cameras — across their fleet of tow trucks and recovery vehicles. The goal: to improve visibility, enhance safety, and streamline operations.

The system captures clear, reliable footage from multiple angles, including truck-bed cameras that allow Mike and his team to monitor vehicle loading and unloading in real time. This reduces the risk of damage, ensures procedures are followed correctly, and gives customers added peace of mind.

“The cameras on the bed have been really helpful in making certain that tow operators are loading the vehicles safely.”

Meanwhile, real-time GPS tracking gives Deanna and the dispatch team full visibility across the fleet — helping them route vehicles more efficiently and respond to breakdowns faster.

Together, these tools play a crucial role in enhancing safety, service, and efficiency in towing, allowing Stonie’s to maintain consistently high standards, protect their operators, and deliver dependable support when customers need it most.

Importantly, the technology is embraced by drivers — not just as a layer of protection against false claims, but as a resource for coaching and ongoing improvement.

“The camera system is much better than our previous supplier and will certainly be beneficial should an incident occur. Our drivers are happy to have cameras on their trucks. They understand it protects them, and that the footage can also be used for ongoing training.”

While there have been no major incidents so far, the peace of mind that comes from having clear, irrefutable footage is invaluable — whether it’s resolving a customer concern or supporting an operator in the event of a claim, Stonie’s is ready.

The support from CameraMatics has been just as reliable and consistent as the technology itself, giving Mike, Deanna, and the entire Stonie’s team confidence not just in the product, but in the partnership as a whole.

From initial onboarding to ongoing assistance, the CameraMatics customer success team has been responsive, knowledgeable, and committed to helping the business succeed.

As a result, Stonie’s Auto & Towing feels supported at every step — knowing they can count on expert guidance whenever it’s needed.

“The customer success team is excellent. CameraMatics is user-friendly, the clear footage helps us train our operators, and we even use it in our marketing.”

As Stonie’s Auto & Towing continues to grow, Mike and Deanna remain focused on what has always set them apart — their commitment to customer care, professionalism, and safety.

They know that great service starts with great people, and they’re doubling down on hiring and retaining skilled, reliable team members who reflect their values.

Technology plays a crucial role in that mission. With tools like CameraMatics, Stonie’s can deliver better training, ensure safer operations, and support their staff more effectively. It’s not just about reducing risk — it’s about empowering every team member to deliver exceptional service with confidence.

With a clear vision, strong leadership, and the right technology in place, Stonie’s Auto & Towing is well-positioned to keep growing — while staying true to what matters most: helping people when they need it most, and doing it with care.

If you manage a towing or recovery fleet and want to build on your strengths — improving safety, supporting drivers, and delivering exceptional service — get in touch with CameraMatics today.