If you asked us, as a business, to list our unique selling points, you might expect them all to be about technology — accident prevention, fatigue detection, or adaptable camera systems. But as powerful as this technology can be, it’s only as good as the people behind it.
Time and time again new customers mention the same reason for joining us: reliable, accessible, and genuinely helpful support — the kind that doesn’t disappear once the contract is signed.
Listening first, building second
CameraMatics was founded on a simple principle: start with the customer.
Our CEO, Mervyn O’Callaghan, explains it best:
“There’s a real temptation, especially in tech, to get excited about an idea and rush into product development. The best advice we were given was to start with the customer — to find out what fleet operators actually want and build the technology from there.”
That philosophy shapes everything we do. Every product update, every new feature, every training video — they all come directly from conversations with fleet managers and drivers.
We don’t assume what’s useful. We listen, then we build.
This customer-first philosophy doesn’t just influence product development — it shapes how we help fleets get real value from their technology. Because even the most advanced system can fall short if it isn’t used properly.
Making fleet technology work for your business
Fleets that invest in technology expect safer roads, smarter operations, and measurable ROI.
But all too often, that promise doesn’t materialize. Systems sit underused, drivers aren’t trained properly, and managers don’t fully understand the dashboard. Small hardware issues can go unnoticed, quietly increasing the risk of accidents and operational downtime.
Picture this: a camera on one of your vehicles isn’t working, and nobody realizes. An accident occurs, and without footage, it’s your word against theirs. That single missed alert can have serious legal and financial consequences.
Scenarios like this rarely appear overnight. They often begin with overlooked features, undertrained users, and support that isn’t designed to proactively guide the customer. Tickets go unresolved, calls get passed around, and the system falls short of its potential.
That’s why customers turn to CameraMatics. They’re not just looking for better technology — they want a team that stands beside them, every step of the way.
Here’s how we make it happen:
Tailored onboarding: Drivers and managers are guided through every feature so the system is used to its full potential.
Smart installation planning: Hardware installs are scheduled around vehicle maintenance to minimize disruption.
Proactive issue resolution: Real-time alerts for hardware or maintenance issues, plus dashboard ticketing, keep vehicles ready and downtime to a minimum.
Ongoing guidance: Every account has a dedicated Customer Success Manager, helping fleets get the most from the technology every day.
“When the system detected a fault in one of the cameras, a CameraMatics representative contacted our team to schedule a repair before we even had time to reach out.”
Paul Hendrick, Hendrick European
And we don’t just set it up and walk away — here’s what great support looks like in practice.
Fleet management support that actually delivers
Our customers know that when they reach out, they’ll speak to someone who understands both their fleet and the technology, not a generic call center agent reading from a script.
We’ve built a system of proactive, multi-channel support, meaning help is always within reach:
- Direct communication: Every customer knows exactly who to contact — no waiting on hold, no confusion.
- Dashboard ticketing: Issues can be logged and tracked directly through the platform, so nothing gets lost.
- Accident support: If footage or data is needed after an incident, our team helps retrieve and organize it — fast.
- Self-service tools: Video guides, FAQs, and step-by-step instructions are available 24/7.
- Dedicated customer success team: A real, human team that checks in regularly to make sure everything is working as it should.
“CameraMatics are bucking industry trends of poor service. I have the cell phone number of each member of the team who supports me, right up to VP level.”
Alan Honer, Honer Transport
This approach ensures customers feel supported, helps them get the most from their fleet technology, and keeps drivers safe — because making sure they get home at the end of the day is every business’s top priority
People power: why human support still matters
It’s easy to assume that automation and AI can handle everything. But in reality, fleets still rely on people who can respond, explain, and problem-solve.
When a fleet manager calls us, we answer. And they know they’re speaking to someone who understands what’s at stake — not just technically, but operationally.
That human element is what turns good technology into great results – as one of our customers explains below:
“From the start, working with CameraMatics was refreshing — no pressure, no hard sell. They provided the full package: AI-powered cameras and telematics, plus a support team that’s almost instant in responding. It’s rare to find that level of service in this industry.”
Spiros Kacoulli, Seven Seas Worldwide
In short: technology delivers the data — but people deliver the impact
We’re proud to say that for us, customer support isn’t an afterthought — it’s our foundation.
When it comes to keeping fleets safe, efficient, and compliant, reliable support is as important as reliable tech.
At CameraMatics, we’ve built both. And that’s what sets us apart. If you’re looking for reliable tech and real support – contact us today.
