Product update: create a support ticket directly from the CameraMatics dashboard

In the latest CameraMatics product update, we’ve made customer support simpler and more efficient than ever.

You can now create a support ticket directly from your CameraMatics dashboard – whether on your laptop or mobile app – for faster, more efficient issue resolution.

Click the video below to see how it works, or read on for a quick guide:

1. Click the help button – The question mark icon in the menu.
2. Create a support ticket – Select the option to open a new ticket.
3. Choose the right category for the issue you’re experiencing:

• Camera systems issue
• Infomatics/Telematics
• Geotab
• Other

Once you’ve selected your category, we’ll guide you through a few key details to ensure we get the right support to you quickly:

• Issue type – Let us know if it’s a hardware or software issue.
• Predefined checklist – Select from a list of possible issues. For example, if it’s a hardware issue, you may see options like device offline, loss of signal, or GPS issues.
• Vehicle registration – Enter the vehicle’s registration number for quick identification.
• Is the vehicle currently in use? – Let us know if the issue is happening in real-time or has been ongoing.
• Additional details – Share any extra information that could help us resolve the issue more efficiently.
• Upload images – If applicable, attach images to help our support team diagnose the problem faster.

This update makes tracking and managing support requests seamless, so your team spends less time waiting for solutions and more time keeping your fleet moving. The streamlined process helps our customer success team provide faster, more efficient, and more accurate support for all our customers.

We’re committed to making your experience as smooth as possible – you create a ticket, and we take care of the rest.