“Our customers demand us being on time every time and we try as much as we can to be there on time every time.”
A&T’s success is attributed to their focus on timeliness. Their customers demand that the goods be on time every time and they work hard to meet those demands.
The Need For Vehicle Cameras
A key issue for A&T Transport would be rising insurance costs and the ability to find drivers that would pass their high standards. They work hard to source only the best drivers, but they found they had very little control over insurance costs with their premiums rising for no apparent reason.
“We decided to get vehicle cameras on all the vehicles because we had an incident last year where we felt there was fraudulent claim made against one of our drivers and would have been great to have CameraMatics cameras installed at that time.”
The clincher that led to them moving forward with vehicle cameras was an incident in 2016 where they suspected a fraudulent claim made against one of their drivers. But without cameras they had no way to defend the claim.
A&T certainly didn’t just jump at the first offering. They did extensive research and reviewed a number of suppliers. In fact A&T first contacted CameraMatics 18 months before they made the final decision.
“The main reasons we chose CameraMatics was, the quality of hardware that was provided. The ease of access to remotely monitor our vehicles on day-to-day basis and the cost effectiveness of the whole thing.”
Ultimately, they chose CameraMatics because we were the most proactive, in terms of feedback and the customer service. The quality of the hardware also set our solution apart along with the ease of access to remotely monitor their vehicles on day-to-day basis. But the main reason was the cost effectiveness of the whole solution. A total package delivered at an unbeatable price.
The CameraMatics Experience
Right from the outset they found the experience of CameraMatics very good. A high level of expertise and efficiency. From showing the products and capabilities, to the engineers who went on site to install the products.
“For us the most important thing is not to have our trucks off the road for long periods of time, so CameraMatics could work around us.”