Dynes also needed a system that could be managed remotely, so that managers could log in from anywhere to access camera footage stored on the vehicle. Adam added, “We need to limit vehicle down time. With the CameraMatics system we can download the section of video we need without having to bring in the vehicle and we can start to take action straight away. Remote access is a massive bonus for us because our fleet runs 24/7 and we can’t keep our customers waiting.
“We can then put in place any remedial action we need to do – if it was caused by a training deficit or a vehicle type malfunction, we need to address that straight away”, Added Adam.
Importantly, the video footage is not restricted to the reviewing of incidents/accidents, but has also been instrumental for training purposes and reducing non-compliance of workers. Due to the high-risk nature of the business, drivers undergo thorough training and Dynes continues to monitor drivers intermittently to ensure that they are not putting themselves or the public at risk, especially during a roadside recovery.
“Safety is paramount for us. We periodically check the live camera systems against jobs on our record to ensure that workers carry out the recovery as we would expect them to.